1. Except in relation to the provisions of clause 20 of the Terms, we will only accept the return of product(s) that we find to be defective, within 7 business days of delivery of such product(s) to you.

You may return the product(s) to our store at your own cost, at the following address:

UrbanCt Developments (Pty) Ltd T/A Pineapple House Interiors
145 Sir Lowry Road
Woodstock, Cape Town
7925
South Africa
Email: production@pineapplehouse.co.za

Please let us know by email before sending any return so that we can track the product(s). Please make sure the returned package includes your name and a contact number.

PLEASE NOTE THAT THE RISK OF LOSS OF THE PRODUCT(S) IN TRANSIT TO US REMAINS WITH YOU UNTIL AN AUTHORISED REPRESENTATIVE OF PINEAPPLE HOUSE INTERIORS ACCEPTS DELIVERY.

2. Once we receive the product(s), we will examine them carefully and contact you within 14 business days to discuss whether, in our view, the product(s) are defective. If we find that the product(s) are defective, we will gladly repair or replace them, offer store credit to the value of the product(s), or refund the purchase price. We will also compensate you for any reasonable delivery cost you incurred in returning the product(s) to us.

3. If the product(s) are found NOT to be defective, you will NOT be entitled to a repair, replacement or refund. You will be liable for the cost of redelivering the product(s) to you, including any incidental charges such as packaging and/or insurance.

4. The following are examples of things that will NOT be regarded as defects and will NOT entitle you to a repair, replacement or refund:

4.1 slight differences in colour or texture between items, resulting from natural materials such as wood, fabric, rattan, metal, stone, ceramic or leather;
4.2 non-defective products that have been made to order or custom made;
4.3 damage resulting from inadequate care, incorrect use or negligence, as determined in our sole opinion;
4.4 products that you or any other person have altered, repaired, used, incorporated or added to without our authorisation; and/or
4.5 handmade or artisanal pieces with cracks, repair marks and/or imperfections that are a fundamental part of the piece and add to its intrinsic value.

5. If an incorrect product is delivered to you in error (i.e. not the product you purchased), please do not remove it from its original packaging. Contact us promptly and we will arrange to collect it and deliver the correct product to you as soon as possible.